Amy Potthast | Instructional Coach & Designer | Learning Design Studios

Posts tagged ‘learner needs’

Serving diverse learner needs

Yesterday I had coffee with a new acquaintance. I’ll call her Deb.*

When I explained what I do for a living (design new training programs for adults; coach subject-matter experts to teach and train better; coach writing), Deb told me about a two-day workshop she attended recently. Here are the salient details:

  • The training was a nationally-known program based on a best-selling book, and led in-house by the human resources staff of Deb’s company.
  • The training involved learning scripted conversations, and practicing the scripts during role plays.
  • Deb’s boss arranged for her to attend.
  • Deb’s an introvert — but not shy. She needs to ponder and process her thoughts internally before speaking.
  • Deb’s intelligent, educated (has a masters degree from a U.S. university), and practical.
  • Deb’s from a country in Southeast Asia, and speaks excellent English.

So…Deb really didn’t like the training.

The reasons Deb disliked the training

1. The scenarios she was asked to practice weren’t realistic to her.
For example, one dealt with what she should say to a colleague she suspected of stealing from the company. She said that was not something she would ever address on the job because she’s not in that kind of role.

2. She wasn’t permitted to paraphrase the script.
She was instructed to read directly from the script. And she didn’t think it was (more…)

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